Returns & Exchanges

At Cloud Nine, we want you to feel as light as air in your new wardrobe. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items with original tags attached.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place your unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to any authorized carrier location and keep your tracking number handy; your refund will be processed within 5-7 business days of arrival.